PAO records 100% resolution rate
THE Public Attorney's Office (PAO) has obtained a 100-percent resolution rate in handling complaints through the Office of the President's 8888 Citizens Complaint Center from January to September this year. According to the center's record, PAO had the perfect compliance rate for acting on over 118 complaints and referrals based on the 72-hour period that covered the first up to the third quarter of 2024. PAO chief Persida Rueda-Acosta thanked the agency's public attorneys and personnel, whom she said have been in the frontline in providing immediate legal services, especially to the underprivileged. "Effective, efficient, immediate and dedicated access to legal aid and advice are keys to credible and honest performance of public attorneys," she said. "Justice should not wait because it must flow like a river to the ocean," she added. Rueda-Acosta said PAO's public lawyers and personnel have been trained to strive and work harder in order to effectively and promptly provide the much-needed assistance to the indigents, particularly on legal matters, "with or without recognition from others." In a letter to Rueda-Acosta, Malacañang lauded the PAO's personnel and lawyers for attending to the needs of the people. "We look forward to our continuing partnership in fighting against red tape and corruption," the Palace said.
Tomas Kauer - Moderator 
THE Public Attorney's Office (PAO) has obtained a 100-percent resolution rate in handling complaints through the Office of the President's 8888 Citizens Complaint Center from January to September this year.
According to the center's record, PAO had the perfect compliance rate for acting on over 118 complaints and referrals based on the 72-hour period that covered the first up to the third quarter of 2024.
PAO chief Persida Rueda-Acosta thanked the agency's public attorneys and personnel, whom she said have been in the frontline in providing immediate legal services, especially to the underprivileged.
"Effective, efficient, immediate and dedicated access to legal aid and advice are keys to credible and honest performance of public attorneys," she said.
"Justice should not wait because it must flow like a river to the ocean," she added. Rueda-Acosta said PAO's public lawyers and personnel have been trained to strive and work harder in order to effectively and promptly provide the much-needed assistance to the indigents, particularly on legal matters, "with or without recognition from others."
In a letter to Rueda-Acosta, Malacañang lauded the PAO's personnel and lawyers for attending to the needs of the people.
"We look forward to our continuing partnership in fighting against red tape and corruption," the Palace said.
