Baguio pharmacist learned sign language to better serve deaf customers

Philippine Tribune
Philippine Tribune

A 27-year-old pharmacist in Baguio City went viral for using sign language to communicate with a deaf patient.

According to Ian Cruz’s report on “24 Oras” Friday, a video of Kassandra Camille Carbonell of Baguio General Hospital and Medical Center (BGHMC) recently circulated online where she was seen using English Sign Language (ESL) to explain to a patient the details of their transaction.

“Dati talagang mapipilitan talaga tayo magpasahan ng papel with the patient so ‘yung buong sentence mo isusulat mo pati si patient magsusulat sa papel sa counter,” said Carbonell.

(It was difficult to talk to them before. We need to write to understand each other.)

The pharmacist, however, said she was not the only hospital employee to learn ESL, adding the management trained them in sign language.

The BGHMC first observed the importance of ESL training in 2016. They now have 21 employees knowledgeable in communicating using sign language in various departments.

“Naging successful siya. Kasi ‘yung mga frontliner namin na nasa registration like sa outpatient department, emergency room, and admitting department they can converse na sa clients natin na deaf and mute, brothers and sisters,” BGHMC Health Information Management Department Admin Officer V Army Lomibao said.

(It was a successful program. Our frontliners including those assigned in the outpatient department, emergency rooms, and admitting department can now converse with our deaf and mute brothers and sisters.)

For her part, Carbonell said she was aware of the responsibilities tied to her knowledge in ESL.

“Mas lumawak din po ang pananaw natin kasi dito mas naiintindihan natin yung mga pasyente natin,” she said.

(My understanding has broadened now that I can understand them.)—Sundy Locus/LDF, GMA Integrated News

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